Frequently asked questions

Narratrak tracks appearances of your keywords across Reddit in real time. You define monitors — each with a set of keywords and optional subreddit filters — and the app searches Reddit and shows you matching posts grouped by category (Hot, Relevant, Latest). You can also get email alerts when new posts are found.

1. Create a free account with your email address.
2. Go to Monitors → New monitor and add a name, your keywords (one per line), and optional subreddits.
3. Click Run scan on the dashboard. Results appear in the table within a few minutes.
4. Optionally enable email alerts on the monitor so you get notified automatically.

No. Narratrak uses Reddit's public JSON API, which does not require authentication. You only need a Narratrak account (email + password) to use the dashboard.

The free plan includes:

• 1 monitor
• 3 keywords per monitor
• 5 subreddits per monitor
• 3 scans per day
• 5 results per keyword per category (Hot / Relevant / Latest)

The scan button is disabled and shows how many scans you have used today. The counter resets at midnight UTC. Upgrading to a paid plan gives you more scans per day.

No. The free plan is limited to 1 monitor. If you need to track multiple brands or topics simultaneously, upgrade to Starter (10 monitors) or Pro (unlimited monitors).

A monitor groups a set of keywords (and optional subreddit filters) under a single name — for example "My Brand" with keywords mybrand, my brand review, and mybrand scam. When you run a scan, the app searches Reddit for each keyword separately and shows all results together in one pivot table.

Subreddits are optional. If you leave the list empty, Narratrak searches all of Reddit. If you add subreddits (e.g. investing, personalfinance), results are filtered to those subreddits only. This is useful to reduce noise for broad keywords.

Yes. On the Monitors page, open the dropdown menu on any monitor card and click Pause. Paused monitors cannot be scanned until you resume them. All existing results are preserved.

These are the three sort modes used when searching Reddit:

• Hot — trending posts with high recent engagement.
• Relevant — posts ranked by how well they match your keyword.
• Latest — the most recently created posts from the last week.

Each keyword is searched in all three modes per scan, giving a wider view of what is being said.

For each keyword, the app fetches posts in three categories and then individually fetches the top comment for each post. To avoid being rate-limited by Reddit, there is a short delay between requests. A progress bar on the dashboard shows the estimated time remaining.

A few possible reasons:

• The keyword is very niche and Reddit has no recent posts matching it.
• Reddit temporarily rate-limited the request (the app retries automatically).
• You have subreddit filters set and no posts for that keyword exist in those subreddits.

Try running the scan again after a few minutes, or broaden your subreddit list.

Both. You can always trigger a scan manually from the dashboard. If you set an email alert frequency (Immediate, Daily, or Weekly) on a monitor, auto-scan is enabled automatically — the app will scan that monitor once per day without any action from you. Setting alerts to Off disables auto-scan for that monitor.

New means you have not yet opened the post. Seen means you clicked on the row, which opened the Reddit post and automatically marked it as seen. You can filter by status using the New / Seen / All buttons above the table.

During the scan, the app fetches the highest-voted comment on each post and stores the first 200 characters. This gives you a quick preview of the community reaction without opening the post. Hover over the preview to see the full text.

Yes, once you have posts with detected languages. The app uses langdetect to identify the language of each post title during scanning. The language filter appears automatically above the table when posts with language data are available.

Each monitor has four options: Off, Immediate (after each scan that finds new posts), Daily (one digest per day), and Weekly. You can set a different frequency per monitor.

• The monitor's alert frequency is set to Off — edit the monitor to check.
• The scan found no new posts.
• Check your spam folder.
• For daily/weekly digests, there may be a delay depending on when the scheduled job last ran.

Edit each monitor and set the alert frequency to Off. You can also delete your account from account settings, which removes all data and stops all emails permanently.

Passwords are hashed with bcrypt before being stored. We never store your plain-text password and cannot retrieve it — only reset it.

No. We do not sell, rent, or share your personal data with third parties for marketing purposes. See our Privacy Policy for full details.

Yes. Account deletion is available from your account settings. Deleting your account permanently removes your email, all monitors, all stored posts, and all scan history within 24 hours.